e311

e311, an online service request management portal, enables local governments and utility agencies to proactively engage the community and agency employees in service requests, delivery and reporting. Additionally, e311 puts non-critical information, such as recycling pickup dates and times, at citizens’ fingertips. Woolpert’s e311 portal offers organizations a cost-effective, online alternative to traditional enterprise 311/CRM solutions. Leveraging advanced development utilities and web services, e311 is easily configurable to work with your existing work management workflows and permitting application solutions.

e311 offers:

  • Online submittal of requests
  • Real-time review of request status
  • Online review/mapping of planned and in-progress activities
  • Integration with multiple solutions