Woolpert Helps Local Government Successfully Upgrade Its Legacy Cityworks Environment Without Disrupting Services
The City of Greeley is a full-service municipal government, the Weld County seat, and most populous municipality of the county. It serves residents and businesses across Northern Colorado.
Location
Greeley, Colorado, USA
Size
1,850 employees
Industry
Local Government / Municipal Services
Challenge
The City of Greeley’s Cityworks platform needed to be upgraded from the on-premises 15.8 environment to version 23.13.
One of the primary drivers for the upgrade was the sunsetting of older Cityworks products and components. Remaining on the legacy on-premises version would mean operating without access to ongoing software updates, maintenance, and vendor support.
Despite the necessity of the upgrade, it was not going to be easy. The complexity extended well beyond a standard migration and required extensive analysis, remediation, and validation of hundreds of existing reports, queries, and supporting configurations.
Moreover, the city needed to ensure continued operational functionality across multiple business areas throughout the upgrade process.
Solution
Recognizing the importance of a smooth and streamlined transition, the city engaged Woolpert to assist with the upgrade.
As one of the longest-running Cityworks partners, Woolpert has refined its upgrade and implementation methodology over many years, enabling project teams to troubleshoot issues efficiently, adapt to evolving needs, and maintain project momentum with minimal stakeholder involvement.
Woolpert guided Greeley through a successful modernization effort by leveraging decades of experience implementing, upgrading, and migrating Cityworks environments, as well as a long history of working with local governments of all sizes — from small municipalities to some of the largest counties in the country.
The project team also focused on system stability and data integrity throughout the upgrade process to help maintain continuity of service for city operations.
Results
The Cityworks upgrade represents a major advancement in the modernization of the city’s enterprise asset management platform, positioning the city to support future operational needs.
The modernized platform also provides users with enhanced functionality, an intuitive user experience, and low-code capabilities, enabling administrators to easily configure forms, update labels, and make other system changes without programming expertise.
Ultimately, this transition creates a positive ripple effect throughout the community. By streamlining workflows, reducing manual effort, and optimizing resources, the platform helps the city deliver services more effectively while maximizing the value of taxpayer investments.
"Woolpert’s deep expertise in implementing and migrating Cityworks environments helped minimize project risks, saving us time and resources. From managing project milestones and resolving technical challenges to supporting validation and deployment activities, their contributions were instrumental in delivering a successful upgrade within the established timeline."
-Brian Sullivan, Application Services Manager, IT Department City of Greeley
Data Highlights
- Successfully modernized a legacy Cityworks environment through a major version upgrade.
- Improved service delivery and operational efficiency while maximizing the value of taxpayer resources.
- Maintained operational continuity throughout the project, avoiding costly disruptions.
About Woolpert
Woolpert is a global architecture, engineering, and geospatial (AEG) consulting firm and a premier Platinum Cityworks Implementation Partner, having completed nearly 400 Cityworks implementations worldwide. Woolpert’s key services include custom API integrations, asset management upgrades, and Rapid Ready, its proprietary, preconfigured solution that streamlines the rollout of Cityworks and can reduce traditional deployment costs by up to 75%.