REQUESTINDY CITIZEN PORTAL
Project Details
CLIENT
City of Indianapolis
LOCATION
Indianapolis, IN
In 2009, the City of Indianapolis and the Mayor’s Action Center recognized a need to more efficiently and accurately communicate citizen service requests with departments such as Public Works, Code Enforcement and Animal Control. The city worked with Woolpert to create RequestIndy, a citizen request portal that allows citizens to submit service requests for issues they encounter—from potholes and high weeds to abandoned vehicles and more. The team designed and built the map-centric portal to help eliminate the manual processes and inefficiencies of the old system and increase the speed with which citizen-reported problems are resolved.
The portal sends requests to a suite of integration services that pushes the information directly to the correct maintenance management, permitting or animal control system. The requests are also automatically mapped in real time within a GIS layer, where crews can query and analyze them. Citizens can then check the status of their service requests, reassuring them that issues are being dealt with in a timely manner.
- To enter the RequestIndy portal and submit a service request, go to:
https://maps.indy.gov/RequestIndy/ - To hear Mayor Ballard speak about the RequestIndy Citizen Portal or to visit the Mayor’s Action Center, go to:
https://www.indy.gov/eGov/Mayor/MAC