Project Details

City of Cleveland Water Division (CWD)

Cleveland, Ohio


The City of Cleveland’s Water Division (CWD) owns and maintains four water treatment plants and an extensive distribution system that supplies drinking water to over 1.5 million people in Northeast Ohio. CWD contracted with Woolpert to prepare for and implement Azteca’s Cityworks asset management system (AMS) for the Division of Water Distribution and Maintenance and Hydraulics Section. Because many of CWD’s water assets were not well documented, the project was divided into parallel efforts: implementation of the AMS and design of an innovative geodatabase asset registry.

Cleveland’s AMS was implemented using existing GIS asset data for water mains, valves, hydrants and other appurtenances; the system now supports round-the-clock CWD operations. Following a proven best practices methodology, Woolpert evaluated all aspects of the implementation process, including desired business processes, and recommended integrations for short- and long-term implementations. The project team provided extensive user training, legacy data conversion, custom reports and dashboards, and both inhouse and mobile AMS deployment.

Woolpert also prepared the asset data needed to manage the city’s water plants, pump stations and elevated tanks. After thoroughly reviewing information provided by the Cleveland Department of Public Utilities (DPU), Woolpert’s enterprise information management specialists held data review workshops with key staff, collected onsite data, developed geodatabase schemas and collaborated with DPU to establish plans for populating those schemas.

By standardizing asset management with Cityworks, CWD expects to achieve the following results:

  • Improved operational efficiency of field staff
  • Enhanced customer service
  • Increased operational asset life due to improved operations
  • Value-added inventory management
  • More effective decision making regarding asset repair/replacement