Project Details

Henrico County Department of Public Utilities

Henrico County, VA


With a staff of nearly 400 employees, the Henrico County Department of Public Utilities (DPU) provides service to approximately 95,000 water and sewer customers in the area around Richmond, VA. The DPU selected Woolpert to update its 15-year-old work management system by implementing Cityworks’ geographic information system (GIS)-centric asset management system (AMS).

Woolpert provided expert consulting services throughout the entire AMS implementation. From developing workflows and updating geodatabases to migrating data and integrating other critical DPU systems, Woolpert led Henrico County through the entire asset management journey. In addition to implementation and testing, Woolpert provided user training, go-live assistance and over 10 years of software maintenance and support.

The Henrico County DPU’s highly integrated solution manages a myriad of water, sewer and solid waste field activities within a single GIS-centric environment. The DPU has experienced dramatically improved service delivery and lowered operational costs. Future project phases are planned for general facility, roadway, drainage, traffic, and parks and recreation assets.