GeoAwareness

Improve customer experience and streamline internal operations for your order pick-up business with our quick-start solution.

As service and retail patterns shift toward “buy online, pick up in store” (BOPIS) processes and contactless experiences, just-in-time production and customer arrival tracking can make the difference between positive reviews and lost customers.

Built on Google Cloud, GeoAwareness is a quick-start solution for capturing customer location data in real time. Using your predefined geofences, GeoAwareness alerts you to approaching consumers and initiates the service or fulfillment process. Getting started is simple—Woolpert helps you stand up the GeoAwareness solution in your own Google Cloud environment and integrate it with your existing order management systems.

Features

SCALABILITY AND SECURITY
Grow with confidence knowing you are backed by Google Cloud Platform (GCP).

LOCATION KNOWLEDGE
View accurate, precise customer locations calculated with near-real-time data.

GEOFENCE ALERTS
Customize geofences and receive notification of approaching consumers.

IN-HOUSE HOSTING
Manage and monitor data in your own Google Cloud project.

DATA ANALYSIS
Integrate with spatial insights/Spatial BI to get the most out of your data.

Use Cases

Restaurant

Promote timely meal order preparation.

Supply cooks and hosts with accurate customer arrival times to support fresh, on-time order preparation.

Retail

Expedite package pickup.

Prompt retail staff to approaching customers for timely order handover.

Medical

Facilitate efficient specimen and organ transport.

Help staff prepare for the reception of in-transit organs, specimens or materials with near-real-time location monitoring.

Wholesale

Simplify shipment handling and transfer.

Alert warehouse staff to incoming shipments and prepare the needed loading dock crews.

Utilities

Generate proximity alerts for field service technicians.

Track field technicians approaching job sites to provide protective measures or restore service.

Travel

Streamline check-in processes.

Kick-start check-in processes and ensure accommodations are ready on time.

Codebase: https://geoawareness.woolpert.io

Resources

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In the News: 7 Digital Platforms and Solutions Restaurants Should Invest In
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In the News: Woolpert ‘GeoAwareness’  ties businesses and customers on the go
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Blog: How GeoAwareness Optimizes Customer Pickup Service
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On Demand: Woolpert GeoAwareness Solution Info Session
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Press: Woolpert Launches GeoAwareness Solution for Curbside Pickup Upon Arrival
 

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