e311, an online service request management portal, enables local governments and utility agencies to proactively engage the community and agency employees in service requests, delivery and reporting. Additionally, e311 puts non-critical information, such as recycling pickup dates and times, at citizens’ fingertips. Woolpert’s e311 portal offers organizations a cost-effective, online alternative to traditional enterprise 311/CRM solutions. Leveraging advanced development utilities and web services, e311 is easily configurable to work with your existing work management workflows and permitting application solutions.

e311 offers:

  • Online submittal of requests
  • Real-time review of request status
  • Online review/mapping of planned and in-progress activities
  • Integration with multiple solutions